Question 1

What does Rentsure specialise in?

Accepted Answer

Rentsure provides rental vehicle insurance solutions for rental, leasing, subscription and rideshare fleets, offering comprehensive coverage and expert risk management.

Question 2

What types of vehicles does Rentsure cover?

Accepted Answer

We insure passenger vehicles, SUVs, 4WDs and light/heavy commercial vehicles. Up to 10% of the fleet can include plant and equipment.

Question 3

What vehicles are not covered?

Accepted Answer

We do not cover caravans, motorhomes, motorcycles, exotic or high-end prestige vehicles, modified or collectible cars, chauffeur vehicles, couriers, taxis (except rideshare) or Uber Eats delivery vehicles.

Question 4

What rental business models does Rentsure support?

Accepted Answer

We cover self-drive rentals, car share, car leasing, subscription services (minimum 10+ vehicles), rideshare fleets (minimum 50+ vehicles*) and accident replacement fleets (minimum 20+ vehicles, 50+ in Victoria). * Rideshare: Fleets of 20+ considered on a case-by-case basis.

Question 5

How can I get a quote?

Accepted Answer

Complete the quote form on our website or call (02) 9460 2200 or 1800 355 646 for assistance.

Question 6

How does Rentsure handle claims?

Accepted Answer

Our in-house claims management team uses a digital system to streamline claims, reduce costs, increase recoveries and minimise downtime.

Question 7

How can I track my claims?

Accepted Answer

Our digital claims management system provides 24/7 real-time access to claims tracking. You can access our claims portal from our website.

Question 8

What risk management services does Rentsure provide?

Accepted Answer

We offer rental agreement guidance, telematics for fleet tracking and driver behaviour monitoring and operational optimisation to enhance safety and efficiency.

Question 9

How do I contact Rentsure?

Accepted Answer

Call (02) 9460 2200 or 1800 355 646 (Monday–Friday, 9 am–5 pm AEST) or email insurance@rentsure.com.au.

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