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Smarter claims with less downtime

Purpose-built for rental fleets to reduce disruption and speed up recovery.

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Our claims process

Benefit from faster resolutions, fewer disruptions and complete visibility, all through a digital claims process built around your rental fleet.

The claims journey

Capture

Capture

Scan a QR code at the scene to submit incident details instantly or lodge directly through our digital portal

Submit

Submit

Upload supporting documentation, images and claim details anytime via our 24/7 claims portal

Assess

Assess

Our in-house claims team triages and reviews your submission promptly to reduce processing delays

Repair

Repair

We coordinate directly with your preferred or recommended repairer to fast-track vehicle recovery

Track and Resolve

Track and resolve

Monitor your claim in real-time. Once complete, your vehicle is back on the road and your claim is closed

Why Rental Fleets Choose Rentsure Claims

Why rental fleets choose Rentsure claims

Digital-first workflow managed by an expert inhouse claims team providing:

24/7 access

Lodge and track claims anytime, anywhere

Less admin

Simplified steps reduce internal workload

Rapid turnaround

Faster assessment, faster approvals

Higher recovery rates

Expert handling improves outcomes

Live updates

Stay informed throughout the claim journey

Lodge a claim now
Claims Portal

Rentsure claims portal

Our portal gives you 24/7 full visibility and control:

  • Submit new claims with all required documentation
  • Track the real-time status of active claims
  • Communicate directly with your dedicated claims specialist
  • Access claim history and download supporting records
  • View data and reports to enhance safety and optimise operations
  • Manage under-excess claims with full visibility and control
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Under Excess Claims

Under excess claims

Managing under-excess claims shouldn't mean chasing updates or dealing with hidden costs. With Rentsure's fully integrated, cost-free self-management system, you gain total transparency and complete control, without the administrative burden. What you can expect:

  • Real-time tracking via our 24/7 digital claims portal
  • Seamless integration with your fleet management systems
  • Automated workflows from First Notice of Loss to resolution
  • Custom dashboards and data-rich reporting tools
  • Proactive cost control to improve recoveries and reduce expenses
  • Scalable design that evolves with your business

Need additional support? Our specialist team can manage under-excess claims for you.

Meet our team

Frequently asked questions

Find answers to common questions about our services.

Ready to make a claim?

Our streamlined claims process makes it easy to get your vehicles back on the road quickly.